Mobile Verification Process on mplid
Mobile verification on mplid is the first step after account creation. We collect your identity information, verify your address, and cross-check your details against public records to ensure you meet eligibility requirements. The process is designed to be fast and secure, protecting both you and our regulatory compliance.
On mplid, you can complete verification entirely on your mobile device—no visit to a physical location is required. Our app guides you through each step with clear instructions and real-time feedback on document quality. If any document is unclear or incomplete, we notify you immediately so you can resubmit.
Document Requirements and Upload
We require a government-issued identity document (passport, national ID card, or driver's license) and a recent address verification document (utility bill, bank statement, or rental agreement). All documents must be clear, unblurred, and in color for automated processing on mplid.
Your mobile phone's camera works for document capture. We recommend a well-lit environment and a flat surface to ensure image quality. Once uploaded, our system uses optical character recognition (OCR) to extract key data and cross-reference it against regulatory databases.
Verification Steps on mplid
The mobile verification flow on mplid consists of five main stages: personal information entry, identity document upload, address verification, payment method validation, and final eligibility confirmation. Each stage is independent, so if one document needs correction, you only resubmit that section.
Personal information includes your full name, date of birth, phone number, and email address. This data is encrypted immediately and stored securely on our servers. We cross-reference your provided information against national identity databases and international sanctions lists to ensure compliance with anti-money-laundering regulations.
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1
Enter personal dataName, DOB, contact
Provide your full legal name, date of birth, phone number, and email on mplid. Ensure all information matches your government ID exactly.
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2
Upload identity documentPassport or national ID
Capture both sides of your identity document using your mobile phone camera. Ensure all text is legible and the document fits within the frame.
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3
Verify your addressUtility bill or lease
Upload a document showing your current address. Acceptable documents include utility bills, bank statements, or rental agreements issued within the last three months.
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4
Confirm payment methodE-wallet or bank account
Link your DANA, e-wallet, mobile banking, local payment, online payment, or bank account (e-wallet, mobile banking, local payment, online payment) to mplid. Verification includes a small test transaction that you confirm.
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5
Review and confirmEligibility check
Review all submitted information on mplid. If everything is correct, confirm and submit for final processing. Verification typically completes within one business day.
Payment Methods and Verified Account Access
Once verified, your mplid account unlocks full deposit and withdrawal functionality. We support eight payment channels: e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets, and mobile banking, local payment, online payment, e-wallet for direct bank transfers. E-wallet deposits typically process instantly; bank transfers usually complete within 1–2 hours.
Withdrawals from your verified mplid account follow the same timeline. Funds return to the same payment method you used for deposit. Your verified account also unlocks access to higher table limits on our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and higher stakes in our sportsbook (Liga 1, Piala AFF, Piala Indonesia coverage).
- KYC (Know Your Customer)
- Our verification process collects personal and financial information to comply with anti-money-laundering regulations and prevent fraud.
- AML (Anti-Money Laundering)
- We cross-reference all verified accounts against international sanctions lists and financial crime databases to ensure compliance.
- OCR (Optical Character Recognition)
- Our system automatically extracts text from your identity and address documents to accelerate verification on mplid.
- Verification status
- You can check your verification progress in real time on mplid. We notify you by email if additional documents are needed.
Troubleshooting Mobile Verification Issues
If your documents are rejected on mplid, we provide specific feedback about which sections need correction. Common issues include blurry text, incorrect lighting, or document edges cut off in the photo. Resubmit clearer versions of the affected documents, and our system will reprocess them.
If your address document is too old (more than three months), upload a newer utility bill or bank statement. If your personal information does not match your identity document, review the spelling and order of your name, and correct any discrepancies before resubmitting on mplid.
For complex cases—such as name changes, recent relocations, or documents from abroad—our support team can assist. Contact our team through the support portal on mplid in Indonesian or English. We typically respond within one business day and guide you through alternative verification pathways.
Account Security After Verification
Your verified mplid account is protected by encrypted connections and multi-factor authentication. We recommend using a strong, unique password and enabling two-factor authentication via your registered phone number or email.
Your personal data collected during mobile verification is encrypted, stored securely, and never shared with third parties except where required by law or regulatory authorities. For details on how we protect your data, review our privacy policy